Privacy Policy – Aqua Flame Wellness (AFW)

Last updated: 27/01/2026

Aqua Flame Wellness (“AFW”, “we”, “our”, “us”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy forms part of our Terms & Conditions and explains how we collect, use, disclose and safeguard your personal information.

1. Personal Information We Collect

We may collect personal information including:

Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details (processed securely via third-party providers)

  • Health or wellness information you choose to provide

  • Social media information when you interact with us

2. How We Collect Personal Information

We collect information when you:

Make a purchase or booking

  • Subscribe to communications

  • Contact us via website, email or social platforms

  • Complete forms, surveys or promotions

3. Purpose of Collection

Your personal information may be used to:

Deliver products and services

  • Process orders and payments

  • Communicate with you

  • Improve customer experience

  • Send marketing communications (you may opt out anytime)

  • Meet legal obligations

4. Disclosure of Information

We may disclose your information to:

Payment and booking providers

  • Delivery partners

  • IT and website service providers

  • Regulatory authorities where required

We do not sell or trade your personal information.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.

6. Access & Correction

You may request access to or correction of your personal information by contacting us.

7. Marketing

You may unsubscribe from marketing communications at any time.

8. Website Cookies

Our website may use cookies to improve functionality and analyse traffic. You may disable cookies in your browser settings.

9. Updates to This Policy

This Privacy Policy may be updated from time to time and will be published on our website.

10. Contact Information

For privacy enquiries, contact:

Aqua Flame Wellness

Email: customerservice@aquaflamewellness.com.au

Sunshine Coast, QLD, Australia