Frequently Asked Questions

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PRODUCTS & FEATURES

  • Infrared saunas use gentle, radiant heat that warms the body directly, promoting deep relaxation and improved recovery at lower temperatures. Traditional saunas heat the air around you using volcanic stones, creating a hotter, more intense experience that supports circulation and detoxification.

  • All Aqua Flame saunas are crafted from 100% Canadian Hemlock timber, chosen for its durability, low toxicity and beautiful natural finish. 8mm Glass panels are tempered for safety and strength.

  • Yes. Our infrared models use ultra-low EMF carbon panels, tested to 0–3 mG

  • Need to allow 30cm around the Sauna for installation. 30 cm above top of sauna for air flow. please refer to product dimensions of product page

  • Our infrared saunas heat between 20°C and 65°C, designed for deep, comfortable heat therapy without the overwhelming intensity of traditional sauna temperatures.

  • Traditional saunas heat to 90°C, delivering intense, enveloping heat that promotes deep sweating, muscle relaxation, and a classic sauna experience. The higher temperatures create a powerful thermal stimulus ideal for detoxification, circulation, and those who prefer a more vigorous, time-honoured sauna session.

  • Yes. The Coolum Flow ice bath is built from durable drop stitch PVC. used for high-end wellness products its an insulated material suitable for both indoor and outdoor use. We recommend positioning it on a flat surface out of direct harsh sunlight for longest lifespan.

  • Engineered for versatility, this advanced chiller operates seamlessly between 3°C and 40°C, giving you reliable temperature control across cold and warm therapy needs

  • Our infrared panels are Far. Far has been shown to be the most beneficial

DELIVERY & INSTALLATION

  • We currently deliver across Queensland and New South Wales, with delivery quotes available for other states upon request. Please refer to our delivery page for further information.

  • Yes. Professional assembly is available on the Sunshine Coast and Sydney CBD. For other locations, we can provide guidance.

  • Delivery timeframes vary depending on your location, but we will confirm expected timing once we have your suburb and product selection. Alternatively please contact us for further information

  • Absolutely — simply share your suburb and state via our Contact page and we’ll provide a tailored quote.

  • Yes, in many cases we can. Just reach out for a custom freight quote.

USING YOUR INFRARED SAUNA

  • Most people enjoy 3–5 sessions per week, though daily use is safe for many. Start slowly and build up as your body adjusts.

  • Infrared heat supports:

    • Deeper sleep

    • Reduced stress

    • Improved circulation

    • Faster recovery

    • Detoxification through sweating

    • General relaxation and mental clarity

  • A typical infrared sauna session lasts 20–45 minutes, depending on comfort and experience.

  • Most users enjoy sessions between 45°C and 60°C, but feel free to adjust based on your comfort.

USING YOUR ICE BATH

  • For beginners, 10–15°C is a great starting point. Experienced users often lower to 3–10°C.

  • Beginners typically start with 1–3 minutes, building up to 5–10 minutes as tolerance improves. Consistency matters more than duration.

  • Yes — as long as you start slowly and listen to your body. Always consult your healthcare provider if you have cardiovascular conditions or concerns. Please read our Ice Bath Safety guide

  • The included chiller keeps water consistently cold, meaning ice is optional but not necessary. You can add ice manually, but chiller needs to be switched off if adding ice.

USING YOUR TRADITIONAL SAUNA

  • Most people enjoy 3–5 sessions per week, though daily use is safe for many. Start slowly and build up as your body adjusts.

  • Infrared heat supports:

    • improved sleep

    • Improved circulation

    • Heart health

    • Muscle recovery

    • Detoxification through sweating

    • Mental resilience and stress relief

  • A typical sauna session lasts 20–45 minutes, depending on comfort and experience.

  • Most users enjoy sessions between 80°C and 90°C, but feel free to adjust based on your comfort.

  • The traditional sauna requires a dedicated 15 Amp power supply. a licensed electrician will be required to wire and install the necessary outlet if you don’t have one.

WARRANTY, SUPPORT & RETURNS

  • All Aqua Flame Wellness products come with warranty coverage. Specific warranty details are listed on each product page. please refer to our terms and conditions

  • We’re a family business and take support seriously. Simply contact us and we’ll assist quickly with troubleshooting, replacement parts or service options.

  • We accept returns in line with Australian Consumer Law. For change-of-mind returns, conditions apply — please contact us to discuss.

  • Email us anytime at Customerservice@aquaflamewellness.com.au or send a message through our Contact page. We respond personally within 24–48 hours.